Toys R Us Cancels Thousands of Orders

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Just two weeks after what was advertised as the biggest sale of the year, Toys R Us has cancelled thousands of orders placed online.  The specific toy is the Toy Story 3 Buzz Lightyear Operation game, the sale price was amazing at only $1.  My son loves Toy Story so I ordered two games online through Toys R Us’ website, one for my son and one for a friend’s son.  I received e-mail confirmation after the purchase which stated:

Toys R Us / Babies R Us Order Confirmation # 75546988

Item: 3908759
Description: Operation Buzz Lightyear
Quantity: 2 @ $1.00
Shipping Method: 2-Day Shipping
Important: IN STOCK You can expect to receive your items on or before 11/9/11.

 

I was very excited that I could purchase a Christmas present for my son and his friend for only $2.  Like most everyone these days I try to save money whenever I can.  A few days later I received another e-mail with the subject:

Important delay notification regarding your order

At this time we do not have a ship date for the item. If you choose to wait for the item to ship, you do not need to contact us, and we will continue to process and ship your order as soon as we can. Please note, your credit card will not be charged for the item until the order is shipped.

As long as the items arrived before Christmas I was not bothered with a delay.  Alas yesterday I received an e-mail with the subject:

Your Order Has Been Cancelled

Unfortunately, some or all of the items from your order # 75546988 are currently unavailable. As a result, these item(s) have been deleted from your order. 
Here is a review of the item(s) that have been cancelled: 

Item#: 6925945
Description: OPERATION BUZZLIGHTYEAR
Quantity/Price: 2 @ $1.00

 

Why advertise the BIGGEST SALE OF THE YEAR with no stock on the biggest sale item?  Why did the computer allow me place my order, pay for it, and send me a confirmation e-mail?  I will not be shopping at Toys R Us this Christmas season (or probably ever again) and I will not be posting about any of the sales they will be having.  Why waste my time and yours?

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2 Comments on Toys R Us Cancels Thousands of Orders

  1. Eric
    December 24, 2011 at 5:20 am (6 years ago)

    I am in the Army and a thousand plus miles away from my children this year and the same thing happened to me with a hot wheels wall track starter set. It was ordered 3 weeks ago and just this week I was notified via email of the same sort of cancellation. When I called there was no sympathy, just a suggestion to, “go check other stores.” I have yet to be able to track down the elusive set. Sorry for your trouble.

  2. Eric
    December 24, 2011 at 5:19 am (6 years ago)

    I am in the Army and a thousand plus miles away from my children this year and the same thing happened to me with a hot wheels wall track starter set. It was order 3 weeks ago and just this week I was notified via email of the same sort of cancellation. When I called there was no sympathy, just a suggestion to, “go check other stores.” I have yet to be able to track down the elusive set. Sorry for you trouble.

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